Recover password easily!
It needs only your email and birthday
Cannot recover your password?
Here are some of common issues that you can face during the recover password process. Please read them carefully.
What is my birthday?
You are the one who knows your birthday. If you have submitted a wrong birthday to the system, we cannot help you to recover your password. Because, we need a proper method to prevent fake users and hackers. Even if you have a VIP membership, our system cannot recover your password without your birthday.
I did not get an email from Alexa Master
Once you have submitted your registered email and the correct birthday, system will send you the email within 15 minutes. There is a 5% probability that can take that email to your spam/junk folder. We recommend you to check them carefully, if you cannot see our email reply in your inbox. However, your email provider or mail filters can block our emails in special cases. Therefore, create a support ticket using the registered email to solve the further problems.
Your security is our first priority!
After recovering your password, we recommend you to create a new password once you have logged in to your user account. Keeping the same password for a long time is not good, even if we use the best security to protect our community members. Technically, your password will be in an encrypted state which is difficult to hack. However, if your browser includes any spyware, it can read your passwords easily. Therefore, keep updated your web browser to the latest version to prevent known security loopholes.